The Six Advantages of Outsourced IT Support for Small Business

In today’s digital world, an increasingly large proportion of businesses rely on technology for their day-to-day operations. As technology continues to evolve and helps small businesses to become more efficient and competitive, this reliance on IT often comes with a need for comprehensive IT support. For businesses who want to minimise their operational costs and avoid the need to hire a full in-house IT support team, outsourcing IT support often seems like a good solution. While this is one of the most recognised reasons to outsource your IT support, what many businesses do not realise is that there are actually a lot of other great advantages that outsourcing can deliver. From giving you time to focus on your core competencies, to maximising security, ensuring business continuity, reducing employee frustration and more, we cover all of these vital benefits in this article. If you want to hear more about why you should outsource your IT support, keep reading!

Control your IT costs

One of the main reasons why many small businesses are leaning towards outsourcing for their IT support is due to the significant decrease in running costs that it allows. Employing in-house IT staff is costly, seeing as your business is having to front the cost of recruitment, salary, training, insurance and more. With IT Manager salaries beginning at £35,000, this cost for the majority of small businesses is simply too high – even for something as essential as IT support. Outsourcing an IT team, on the other hand, means that you can easily manage the cost in monthly instalments that remain the same, so you’ll never be surprised by a hidden fee.

What companies gain here is so much more than a simple cost reduction; it’s transparency and a trusting relationship with your support team, in addition to accessing the expertise of a full team rather than a single individual. In the long-term, you’ll experience further cost savings from keeping the same core team in place externally, without the need for re-hiring and re-training as you inevitably face in-house employee turnover. There’s also no need to provide equipment, IT, office space, desks, or HR services to your outsourcing team – the cost reduction just keeps on coming!

Gain more time to focus on your business

Running a small business often means that everything falls to you in times of need. Outsourcing takes the worry of IT support out of your hands, which gives you more time to focus on your business, as well as freeing up resources to gear toward strategy and core competencies. By having a skilled team keep your IT lights on, your team can work on projects that bring revenue and brand awareness to your company, saving money, avoiding stress and boosting business growth. Furthermore, outsourcing can reduce your in-house team having to fire-fight issues as they arise, which can stretch employee time thin and cause demotivation and inefficiency.

Specialist experience and technology

If IT isn’t your speciality, then you might not be aware of the latest technology and how it can benefit your business – which might feel like something only a larger business could access and afford. However, an outsourced IT team will know exactly what technology is going to best support your company, and so you will end up getting the same advice as much bigger businesses but at a price that you can afford. This will help you to stay competitive and up-to-the-minute, allowing your internal processes to run smoothly and improve business efficiency.

Minimise downtime and security risks

The last thing your small business needs when you’re trying to work on important projects is to run into technical difficulties. These can prove to be fatal to your business and can lose you revenue if they are not fixed promptly. For your employees, poorly maintained IT and downtime can cause significant frustration, resulting in higher turnovers, damaged efficiency, and poor morale. Outsourcing teams will be monitoring your network at all times, checking the security and minimising risk – even outside of the 9 to 5. This means that there is a lower risk of something going wrong in the first place, but also that if something does happen they will be there around the clock to fix it. This means that your business is going to have less costly downtime and, consequently, higher productivity and staff satisfaction.

Support that expands with your business

With the right outsourced IT team, your support can grow alongside your business. This means that you are never going to be overpaying for the support that you actually use or receive, but are able to scale up your IT support to fit your company’s needs at every step of your growth without expanding your in-house team. In addition, outsourced IT can be utilised to ramp up support during busy or seasonal periods, and reduce support during quieter times. It’s the best of both worlds for your business, without forcing a reliance on temporary workers or expensive part-time contractors.

So, is outsourcing IT support right for your business?

Overall, outsourcing your IT support is going to save your business a lot of money, as well as giving you more time to focus on your company and access to top technology. The expert support that your business will receive from outsourcing a team of professionals is able to grow alongside your business, as well as minimising the security risks and technical issues that you may face. For a small business, there is no doubt that outsourcing is the right choice! Get in touch with the Quodo team today for a free, no obligation consultation, and find out more about how outsourcing can help to transform your business operations.

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